The website is once again all new as of August 21, 2019! This means things have  changed and may work very differently from the previous platform. 

LOGGING IN FOR THE FIRST TIME AFTER THE  SWITCH?

For security reasons, you’ll need to create a new password. I know, it’s a pain and I can’t do anything about it. Just do it. 

OTHER ISSUES…

If you find an issue or are having a problem, check the quick list below. If that doesn’t help, use the Contact Form below and I’ll get back to you as soon as I can.

I do read every email and try to respond to as many as I can, as quickly as I can, but things can back up or get missed or forgotten on occasion, so my apologies if I don’t get back to you immediately. Unfortunately, I am unable to take phone calls and the best way to contact me is through this page.

Because I am a solo-preneur wearing many hats, I ask that you please help me out by reviewing the extensive FAQs page first. It’s likely that you can find a solution quickly.

NEW KID HERE?

If you’re new here; check out the Getting Started FAQs.

PLEASE READ THIS BEFORE EMAILING - IT CAN SAVE YOU TIME

My downloads are missing.

The order history works differently in this system. You can view orders that display what you ordered and when. The downloadable files have all been moved to a different section that can be accessed by clicking the Downloads button. 

Not sure I like this arrangement but it is what it is.

Can't signup for the newsletter.

If you’re having trouble with the newsletter signup (thank the “expert developer” for choosing black type on a navy blue background…), try this link.

Missing files (instructions, colors, templates, etc.)

DOWNLOADING TIPS – MAKE SURE YOU GET EVERYTHING!

When you download design sets at Lindee G Embroidery, there are multiple download choices. The various design formats listed ONLY contain designs. Items are separated to keep the downloads small and efficient and also to conserve space on the server by avoiding redundancy. 

Individual designs are generally have all the files zipped into one download.

All designs will have a color sequence list. Not all design sets have instructions!

For example, if you are downloading a FSL or appliqué set or design that isn’t part of project set, don’t expect to find instructions on how to stitch them. There are blog posts on my site about various embroidery techniques if you’re unfamiliar with stitching these kinds of designs.

MISSING DESIGNS

If a format is missing a design, it’s usually because it was too large for that format. Be sure to download the most current format your machine will use. Also, DST & EXP will always have all the sizes. 

I emailed you but never got a response.

If you use this contact form to email me, it comes to me and at least one other person. It also comes into two different email accounts on my computer and it’s highlighted in yellow. It’s hard for me to miss if it gets to my inbox!

If, on the other hand, you’ve replied on an order or on a newsletter, it may be missed entirely. I get a TON of email and use filters to route it into folders and help prioritize it. I definitely won’t see any messages on an order that is for only free stuff.

Also, if you have questions about orders or the website, Facebook and YouTube are not the place to get a fast answer from me. Messages in Facebook Messenger have been known to just disappear.

Emails generated by this contact form have a much higher visibility and priority and are more likely to get a quicker response.

Can't login/says I don't exist or info is incorrect.

If you haven’t logged in since 8/21/2019, the site is all new and you’ll need to click “Lost your password?” on the the Login screen to get a new one. 

DO NOT TRY TO REGISTER AGAIN! Emails must be unique and you can’t create a new account with the same email. If you use a different email, it won’t give you access to products in your old account.

If you know you’ve entered everything correctly and your account is confirmed:

  • It may be a browser issue (try clearing your cache or using a different browser)
  • It may also happen if you haven’t logged in in a very long time because the shop is now on it’s 4th shopping cart system
  • Request a new password. (Be sure to check your junk/spam mail to see if it came there if you don’t see it within a few minutes.)

I cannot check your password to see if it’s correct. If you can’t get the password to work, I can manually reset it for you and send it to you.

I never get the account confirmation email or password reset email.

These messages are automatically generated and sent immediately after you press the submit button. However, you may not receive it immediately – or ever.

If not, make sure :

  • You’ve whitelisted Lindee G Embroidery
  • You’ve checked your spam folder
  • You’re not using an email account that requires me to submit a request to be approved

If after a reasonable time you still haven’t received an email, contact me and I’ll sort it out.

Don’t keep trying. If it doesn’t work after the first or second time, it’s not likely to.

Checkout never completes.

This was a problem with the previous site and may no longer be an issue. Just in case…

  • Keeps looping back to checkout. Make sure you’ve clicked the checkbox to confirm the terms and conditions.
  • Spinning Icon I get occasional reports that the checkout process never completes and the cursor just spins (“spinning icon”). This is beyond my control but not beyond yours. Quit your browser and reopen and/or try a different browser.
Coupon code won't work.

Some coupons apply to only specific products, most coupons cannot be combined on the same order.

If a coupon doesn’t work, the primary reasons are:

  • The code doesn’t match (“welcome back” instead of “WelcomeBack”)
  • The code has expired (either date or number of uses)
  • The related product is not in the cart
  • The product is otherwise on special

If you feel there is an error that shouldn’t be, please let me know and I’ll look into it.

Can't log in / system says I’m blocked.

When you create a shop account, an email is automatically sent to you that you must confirm to activate your account. Whitelist Lindee G Embroidery to make sure you can receive emails from us.

This step is to make sure that you are really you and that your email address is valid. If you don’t confirm the link in the email, you can’t log in.

If you have “spam prevention email” that email may go into your junk folder or it may send me an email that then I have to do something to get approved. (I won’t…so you’ll never get any email.

Until you confirm your account, it will remain blocked. Confirmaton is required to prevent fake/bad/fraudulent accounts from being created.

Your account will also become blocked when you submit a request for a password reset and will remain in that state until you complete the process via the email that is sent.

If you have an older account then don’t make yourself crazy; if you can’t log in or are having troubles resetting your password, just let me know and I’ll reset your password manually.

Please don’t wait until the last minute before a special expires to do it!

How long does it take to get a personal response back from you?

If you send me a Contact request, I generally answer as soon as I see it.

But I’m not always connected so the answer may not be immediate. Also, if you email me through replying on orders or newsletters, I may miss the message entirely. The contact form will come in highlighted in yellow and is easily visible.

If you don’t hear back from me within, say 24 hours, please resend your email. It may have dissolved in cyberspace.

Download links in email don't work properly.

If you’ve purchased products since 8/21/2019, then you’ll have a link to your order. If you didn’t download products after completing the checkout, then log into your account and access them from the downloads button.

If you’re trying to access products from orders generated from the old system, they won’t work. Your products are still in your account, just log in to see your account history.

WORK REQUESTS

Yes, I do some custom digitizing and free-lance teaching as my schedule permits. Go to Custom Digitizing to learn more about getting a design digitized.

OFFERS TO PROVIDE DIGITIZING SERVICES

If you are a company promoting your digitizing services, I do not send out work. All designs are done in-house by me. There are only three ways I would consider working with you:

  1. You digitize with the same software I do (Punto or Wilcom—IOW, native PDC or EMB files).
  2. You are an outstanding digitizer of creative designs, not just logos.
  3. You work cheaper than me for producing stock designs for this site (which basically means you work for free).

OFFERS FOR SEO SERVICES

If my SEO is so bad, how did you find me in the first place? Skip on to another site, please. I’m not interested.

STILL NEED TO CONTACT ME?

If you do need further assistance, please be explicit about the details as to what is happening and what you’ve done to solve the issue. “It doesn’t work” is not helpful.

PLEASE RECHECK YOUR EMAIL ADDRESS BEFORE SENDING!

The system will immediately send you an autoresponse. If you don’t get that notification, you probably won’t see my reply. The two most common reasons are:

  • It went into your spam folder (and my response might go there too)
  • You entered your email incorrectly so you won’t get ANY response