I do read every email and try to respond to as many as I can, as quickly as I can, but things can back up or get missed or forgotten on occasion, so my apologies if I don't get back to you immediately. Unfortunately, I am unable to take phone calls and the best way to contact me is through this page.
Because I am a solo-preneur wearing many hats, I ask that you please help me out by reviewing the extensive FAQs page first. It's likely that you can find a solution quickly.
New Kid Here?
If you're new here; check out the Getting Started FAQs.
Please READ THIS Before Emailing - It can save you Time
— How long does it take to get a personal response back from you?
If you send me a Contact request, I generally answer as soon as I see it.
But I'm not always connected so the answer may not be immediate. Also, if you email me through replying on orders or newsletters, I may miss the message entirely. The contact form will come in highlighted in yellow and is easily visible.
If you don't hear back from me within, say 24 hours, please resend your email. It may have dissolved in cyberspace.
— Can't access a past download.
Designs purchased before the site crash (2/14/2017) are currently not hooked up for redownloading.
I would like to say that will be fixed but it's beyond my tech level and I don't want to pay an outrageous price to fix something that should have been handled correctly by the developer in the first place, especially after I made it clear that it was critical.
Not all sites offer historical downloads. Some limit amount to 2-3 downloads within a short time frame.
And really, everyone should have good practices in place for backups. I would never be able to remember all the places I've purchased digital downloads and it's much easier (and quicker) to restore from backups.
You should always download your purchases as soon as possible and back them up. Sites crash, companies go out of business. I'm not planning either but we aren't in control of as many things as we may think.
You can request that files be emailed. Please give order information and format desired.
Free designs will not be emailed (in some cases you can just redownload them).
— NOTICE: COM_VIRTUEMART_MISSING_VALUE_FOR_FIELD.
If you see this error when checking out, the clue is "missing value" and it means some required field is not filled in.
Often it refers to the tiny little check box at the bottom where you confirm the terms and conditions.
— Missing files (instructions, colors, templates, etc.)
Downloading Tips - Make Sure You Get Everything!
When you download designs at Lindee G Embroidery, be sure to check for other available files such as color sequences, templates, instructions or design details.
The various design formats listed ONLY contain designs. Items are separated to keep the downloads small and efficient and also to conserve space on the server by avoiding redundancy.
File names are short so that they can be read by the machine more easily. Another reason is so that every design in our catalog has a unique name. Refer to the color sequences for more descriptive names and details about each design, such as size, stitch counts, colors, etc.
While the actual file name may not be descriptive, the color sequences will tell you things like whether the design is meant for free-standing lace of requires stitching on organza.
Not all design sets have instructions!
For example, if you are downloading a FSL or appliqué set or design that isn't part of project set, don't expect to find instructions on how to stitch them. There are blog posts on my site about various embroidery techniques if you're unfamiliar with stitching these kinds of designs.
If a format is missing a design, it's usually because it was too large for that format. Be sure to download the most current format your machine will use. Also, DST & EXP will always have all the sizes.
— Can't login/says I don't exist or info is incorrect
This can happen when:
- You're trying to log in with your email address instead of your login name if they're different
- You've entered either your login name or your password incorrectly
If you know you've entered everything correctly and your account is confirmed:
- It may be a browser issue (try clearing your cache or using a different browser)
- It may also happen if you haven't logged in in a very long time because the shop is now on it's 4th shopping cart system
- Request a new password
I cannot check your password to see if it's correct. I can verify your username and email and make sure you account is activated.
— I never get the account confirmation email or password reset email.
These messages are automatically generated and sent immediately after you press the submit button. However, you may not receive it immediately - or ever.
If not, make sure :
- You've whitelisted Lindee G Embroidery
- You've checked your spam folder
- You're not using an email account that requires me to submit a request to be approved
If after a reasonable time you still haven't received an email, contact me and I'll sort it out.
Don't keep trying. If it doesn't work after the first or second time, it's not likely to.
— Coupon code won't work.
Some coupons apply to only specific products, most coupons cannot be combined on the same order.
If a coupon doesn't work, the primary reasons are:
- The code doesn't match ("welcome back" instead of "WelcomeBack")
- The code has expired (either date or number of uses)
- The product is not in the cart
- The product is otherwise on special
If you feel there is an error that shouldn't be, please let me know and I'll look into it.
— Can't find items in shop.
The shop search "assumes" you are searching for an item within a particular category.
For example, if you search for "angel" but you're in the animals category, unless there is an animal angel, you're unlikely to find anything.
There are several main categories: Designs, Software, Education, Thread, etc. For the broadest search, navigate to the main category and enter your search criteria in the Shop Search field.
— Download links in email don't work properly.
Downloads are available immediately while you're still on the site and that's the best time to get them.
If you're trying to access them from the email and the links are giving errors or other problems, do this:
- Go to the site's Shop
- Log into your account
- Click on View Orders in the sidebar under the login area
- FInd your order and click on the order number in the far left (beginning of the line)
- Find the item you want to download and click on the big green download button
— I emailed you but I never got a response.
If you use this contact form to email me, it comes to me and at least one other person. It also comes into two different email accounts on my computer and it's highlighted in yellow. It's hard for me to miss if it gets to my inbox!
If, on the other hand, you've replied on an order or on a newsletter, it may be missed entirely. I get a TON of email and use filters to route it into folders and help prioritize it.
Also, if you have questions about orders or the website, Facebook and YouTube are not the place to get a fast answer from me. Messages in Facebook Messenger have been known to just disappear.
Emails generated by this contact form have a much higher visibility and priority and are more likely to get a quicker response.
— Can't signup for newsletter.
If you're having trouble with the newsletter signup (thank the "expert developer" for choosing black type on a navy blue background…), try this link.
— Can't log in / System says I'm blocked.
When you create a shop account, an email is automatically sent to you that you must confirm to activate your account. Whitelist Lindee G Embroidery to make sure you can receive emails from us.
This step is to make sure that you are really you and that your email address is valid. If you don't confirm the link in the email, you can't log in.
If you have "spam prevention email" that email may go into your junk folder or it may send me an email that then I have to do something to get approved. (I won't…so you'll never get any email.
Until you confirm your account, it will remain blocked. Confirmaton is required to prevent fake/bad/fraudulent accounts from being created.
Your account will also become blocked when you submit a request for a password reset and will remain in that state until you complete the process via the email that is sent.
If you have an older account then don't make yourself crazy; if you can't log in or are having troubles resetting your password, just let me know and I'll reset your password manually.
Please don't wait until the last minute before a special expires to do it!
— Checkout never completes.
- Keeps looping back to checkout. Make sure you've clicked the checkbox to confirm the terms and conditions.
- Spinning Icon I get occasional reports that the checkout process never completes and the cursor just spins ("spinning icon"). This is beyond my control but not beyond yours. Quit your browser and reopen and/or try a different browser.
Yes, I do some custom digitizing and free-lance teaching as my schedule permits. Go to Custom Digitizing to learn more about getting a design digitized.
Offers to Provide Digitizing Services
If you are a company promoting your digitizing services, I do not send out work. All designs are done in-house by me. There are only three ways I would consider working with you:
- You digitize with the same software I do (Punto).
- You are an outstanding digitizer of creative designs, not just logos.
- You work cheaper than me for producing stock designs for this site (which basically means you work for free).
Offers for SEO Services
If my SEO is so bad, how did you find me in the first place? Skip on to another site, please. I'm not interested.
Still Need to Contact Me?
If you do need further assistance, please be explicit about the details as to what is happening and what you've done to solve the issue. "It doesn't work" is not helpful.
Please recheck your email address before sending!
The system will immediately send you an autoresponse. If you don't get that notification, you probably won't see my reply. The two most common reasons are:
- It went into your spam folder (and my response might go there too)
- You entered your email incorrectly so you won't get ANY response