Have a question? Need some assistance? We're here to help you!
The #1 reason why designs can't be downloaded is that no shopping cart account has been set up.
Signing up for the newsletter does not automatically create a cart account. Create an account here.
Before contacting us, please read this list of the most frequently emailed questions. It might provide the answer faster than waiting on an email response.
CHECK HERE FIRST:
>>>>> Shopping Cart FAQ <<<<<
If you still have questions, please email us and we'll get back to you as soon as we can. Please include:
- Your first and last name
- Your order number
- Details about when/where/how a problem may be occurring
- Design formats, if it is design related question
- Did you read the Shop FAQs first?
If you don't hear from us within 2 days, please try again in case the message was somehow lost. We normally reply much sooner than that!
Please note that in times of peak traffic (generally after a newsletter goes out announcing a new free design); emails generated by the system may exceed the daily limit and we will not receive it all (as in NEVER).