FAQs
- Why won’t designs download?
- Where is my order?
- When do orders ship?
- When are new freebies posted?
- Why do I have to fill in a form to get the designs?
- When will members area work?
- Why do I get emails from you?
- Why don’t I get emails after signing up?
- Where can I find the free stuff?
Why won’t the designs download?
At this time, you must register for most of the free designs on this site by filling in a form. In most cases, a thank-you form will appear with the link. You’ll then get an email message confirming your request. You must click on the link in that email (don’t reply saying you agree–that won’t work!). Once you reply, you’ll get another email with the link. If you don’t get a reply, you may have entered your email incorrectly. You’d be surprised how many people miss-type their email address!
If you have already done this in the past, you should simply get the second email, which is the download link. Currently, this will download a zip file with all the available formats and a text file with color sequence information. This is a direct download, you won’t go to a page. If you are experiencing problems, make sure you are using a current browser or try a more compliant browser like Firefox. IE is problematic.
Where is my order? When do orders ship?
That depends… Where did you order it from? Most orders placed from our shopping cart are instant downloads. Once you download it, it will be somewhere on your computer. Products that must be shipped are often shipped the same day. There may be delays if we are traveling. Products ordered from authorized sites all maintain inventories and provide prompt service as well. If you ordered from one of these sites, please check with them.
Orders placed through third parties for drop shipping to customers ship when the vendor pays. (Tip: if your credit card was charged by another company or you made your check to another company, that’s who needs to pay us if you are not taking your product with you and you were told we would be shipping the product.) Normally, we let you know by email when your order has been received and when it ships. If you have not received the second email, your order is pending.
Due to past experience with late pays and no pays, this policy is in place for all vendors who do not wish to order stock but simply have us ship when they send us an order. I am not in the banking business.
When do new free designs come out?
Oh, whenever I feel like it… Hey, I’m pretty much a one-woman shop here and there’s lots of stuff to do!
Why do I have to fill in a form to get the designs?
Because I think it’s only fair that if I give you something, you should give me something. Besides, this way I can let you know when the next free design is available by sending you a newsletter.
When will the members area be ready?
I have no idea. This was supposed to be “easy” and you can “set up a member’s area in under 2 hours.” HA! So you can go ahead and sign up and when it’s active, I’ll let you know!
Why am I getting emails from you?
You get emails from me when you sign up for various things on any of the following sites: here at LindeeGEmbroidery, theAnatomyOfaDesign, and LearnGenerations. When you register to watch the #1 Secret of Better Embroidery, you’ll get a series of short emails with tips.
Same with when you register your Anatomy of a Design ebook via the link in the book. You’ll be taken to a page for the book’s designs and get a follow-up series of emails to keep you on track. You also get emails if you’ve made a purchase on this site or signed up as a member.
Registering for anything on any of these sites also gets you the newsletter, which will notify you of free designs, new products, new events, and other standard newsletter stuff. Sometimes the newsletter will just link you to new articles on the site, sometimes it will include the tips. Depends on how much time I have to layout the newsletter! Besides, keeping the newsletter here lets me make corrections & additions, makes it available for anyone to read, and keeps the newsletter short–a good thing if you are trying to read it on cell phone.
Why don’t I get emails after signing up?
There are 6 primary reasons why you don’t receive emails:
- You incorrectly typed your email address.
- Your spam filter is blocking our email.
- Your IP is blocking email from the email manager program we use.
- Your mailbox is full.
- You, your spouse, or someone else unsubscribed you.
- Your email requires the sender to verify their address by filling in a form.
When you sign up via the form at the top of the page, you should get a confirmation email within a few minutes. If an hour goes by, then you need to start checking things. Start with your spam folder. You can also try filling in the form again. I periodically go through the database and clean up bad emails and purge addresses that are repeatedly bouncing. If I see an address that is obviously wrong, I can correct it (like g-mail com instead of gmail.com).
If you sign up in the shopping cart, that system is not currently tied into the free design alerts email. Two different systems. To avoid bombarding you with duplicate emails, the only emails sent from the shopping cart are for purchased or downloaded products.
If you use an email account that requires the sender to fill in a form and be verified, you will NEVER get emails of this nature.
Where can I find the free stuff?
Links to free stuff can be found here: Current Freebies Around the Site and in the shop.
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Notice: The copyright of the article FAQs is owned by Lindee Goodall. Permission to republish FAQs in print or online must be granted by the author in writing. Here are articles I have written that you can freely use as long as you retain my bio info.
